🚀 Full-fibre is rolling out now — check your address for speeds up to 1,000 Mbps
FlinxLayer
Sign in Check availability
Home / Support
Support

Help, when you actually need it

Browse the common topics, get straight through to a real person on our 24/7 in-house team, or find a quick answer below. No menus, no scripts.

Help topics

What can we help with?

Pick the area you need a hand with — most answers are a click away, and our team is here around the clock for the rest.

Getting started & switching

New to FlinxLayer? We handle the switch from your old provider and line up your install for a single changeover day — no double bills, no downtime.

Broadband & Wi-Fi

Speed checks, router setup, mesh extenders and the whole-home coverage promise. If a back bedroom is weak, we'll sort it.

Mobile & eSIM

Activate an eSIM, move your number across, manage data and add-ons, or set up a dual-SIM. Up and running in minutes.

Billing & account

View invoices, update payment details, change your plan or check what you're paying. One bill for broadband and mobile, all in the app.

Faults & status

Something not working? Run a line check, see live network status, and raise a fault. Our NOC monitors the network 24/7.

Moving home

Taking FlinxLayer with you? Tell us your moving date and new address and we'll check coverage and arrange the transfer.

Contact us

Talk to a real person

Support
support@flinxlayer.com
24/7 in-house team — broadband, mobile and account help.
Sales & new orders
hello@flinxlayer.com
Plans, coverage and getting connected.
Abuse & network reports
abuse@flinxlayer.com
Monitored 24/7 — see our Acceptable Use Policy.
Fastest way to get help
The FlinxLayer app

Account holders should manage everything from the FlinxLayer app — usage, billing, add-ons and instant chat with support, all in one place. The app already knows your line and account, so we can see what you see and fix things faster.

  • Run line and speed checks instantly
  • View bills and manage payments
  • Chat to support without queueing
FAQ

Frequently asked questions

Is FlinxLayer a real network operator? +
Yes. FlinxLayer is an independent internet and mobile network operator — a registered company building and running its own routed IP network and autonomous system, within the RIPE NCC region. We're not a reseller riding on someone else's pipes — see Our network for the technical detail.
How does switching to FlinxLayer work? +
We handle it for you. Once you've ordered, we arrange your install and manage the switch from your old provider so it all happens on a single changeover day — no double bills and, on most lines, no downtime. We'll confirm your go-live date in advance.
Will I really get the speed I'm paying for? +
Our full-fibre plans are symmetrical, so your upload matches your download, straight to the property over FTTP. Because the line is dedicated fibre rather than shared copper, you get the speed you signed up for at peak times too. You can run a live speed check any time in the app.
Do you put prices up mid-contract? +
No. The price you sign up at is the price you pay for your whole term — no inflation-linked rises, no surprise adjustments buried in the small print. When your term ends we'll tell you clearly what changes, if anything.
Can I keep my mobile number? +
Yes — number porting is free. Request a PAC code from your current provider, enter it when you set up your SIM or eSIM, and we'll move your number across, usually within one working day. Your eSIM can activate instantly while the port completes.
How do I report abuse or a security issue on your network? +
Email our abuse desk at abuse@flinxlayer.com, which is monitored 24/7. Please include logs, timestamps and the IP address involved so we can act quickly. Our handling rules are set out in our Acceptable Use Policy.

Not sure if we reach you?

Pop in your address to see the fibre speeds and mobile coverage available at your place right now.

Check my coverage