Last updated: [Month 2026 — fill]
These Terms & Conditions are the agreement between you and FlinxLayer LLC (registered Colorado SOS ID 20261603660, registered office 110 16th Street, Suite 1460, Denver, CO 80202, USA) for the broadband, mobile and related services we provide under the FlinxLayer brand. Please read them carefully and keep a copy. By placing an order, activating a service or using our network you accept these terms.
1. Who we are
FlinxLayer is an independent network operator. We run our own routed IP network on address space registered to us (RIPE LIR application — in progress), under autonomous system AS{ASN — pending allocation}. We provide retail home broadband, 5G mobile and associated equipment directly to consumers — we are not a reseller riding on another operator's network. References in these terms to we, us or our mean FlinxLayer LLC.
2. Scope of this agreement
This agreement covers the services you order from us, the equipment we supply, installation, your ongoing use of the service and how either of us may end it. It works alongside our Acceptable Use Policy, our Privacy Policy and the specific plan details, prices and minimum term shown when you order. Where those documents conflict, the order confirmation prevails for plan-specific facts, and these terms prevail for everything else.
3. Eligibility
To take a service you must be at least 18 years old, have the legal capacity to enter a contract, be a resident at an address we serve, and pass our standard identity and (where applicable) credit checks. We may decline an order or require a deposit where a check is not satisfied.
4. The service and equipment
We will provide the service with reasonable skill and care and aim to meet the speeds, allowances and features described in your plan. Actual broadband and mobile performance can vary with distance, in-home wiring, Wi-Fi conditions, device capability and network demand.
- Router and equipment we lend. Unless your plan states you have bought it outright, any router, ONT or other equipment we supply remains our property. You agree to look after it, use it only with our service and return it in good condition (fair wear and tear excepted) within 14 days if your service ends. We may charge a non-return fee, shown in your plan, if it is not returned.
- Equipment you buy. Where equipment is sold to you, ownership passes once you have paid for it in full. Your statutory rights for faulty goods are unaffected.
- Installation. You agree to give us, or our appointed installers, safe access to complete any required installation, and to obtain any landlord or third-party consent needed. Standard install is included where your plan says so; non-standard work may be quoted separately before we proceed.
5. Minimum term and rolling contracts
Broadband plans normally carry a minimum term (for example 24 months) shown when you order. At the end of the minimum term the service continues on a rolling basis until either of us ends it under section 9. Mobile plans are typically 30-day rolling unless stated otherwise. Early termination within a minimum term may attract the charges described in section 10.
6. Our pricing commitment
We believe in fair, predictable pricing. We will not raise the monthly price of your plan part-way through your minimum term — the price you sign up to is the price you pay for that term. Genuinely separate, usage-based charges (such as international calls or out-of-allowance roaming) and any statutory taxes are not part of this commitment, and we will always publish those rates in advance.
7. Acceptable use
Your use of the service is subject to our Acceptable Use Policy, which forms part of this agreement. You are responsible for activity over your connection and for keeping your account credentials and equipment secure.
8. Faults and service levels
We monitor our network around the clock and aim for high availability. If a fault occurs, report it through our support channels and we will investigate and work to restore service within the response targets shown for your plan. Some faults are outside our network (for example your own equipment, a power cut, or works by a third party); we will tell you where that is the case. Planned maintenance that may affect you will be notified in advance where reasonably possible.
9. Suspension and termination
We may suspend or restrict your service, with notice where practical, if you breach this agreement or the Acceptable Use Policy, if payment is overdue, if required to protect the network or other users, or where we are legally obliged to. We may end the agreement on reasonable notice for repeated or serious breach, non-payment, or if you no longer meet eligibility. You may end the agreement under section 11.
10. Charges and billing
Charges are billed monthly in advance for recurring fees and in arrears for usage-based charges, by the payment method on your account. If a payment fails we may retry it, charge a reasonable administration fee and, after notice, suspend the service. Ending a broadband service inside its minimum term may incur an early-termination charge reflecting the remaining committed months, calculated and disclosed in line with applicable consumer law.
11. Cancellation and cooling-off
If you ordered at a distance or away from our premises, you generally have a 14-day cooling-off period to cancel without penalty. If you asked us to start the service during that period, we may charge for what you actually used up to cancellation. After cooling-off, standard notice and any minimum-term charges apply. To cancel, contact us using the details in section 14.
12. Liability
We do not limit or exclude liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited. Subject to that, we are not liable for loss of profit, business, data or other indirect or consequential loss, and our total liability to you in any 12-month period is limited to the charges you paid us for the service in that period. Nothing here affects your non-excludable statutory consumer rights.
13. Changes to these terms
We may update these terms — for example to reflect legal, regulatory or operational changes. Where a change is material and to your disadvantage, we will give you reasonable advance notice and, where the law requires, a right to leave without penalty. Continued use after a change takes effect means you accept the updated terms.
14. Governing law and contact
This agreement is governed by the laws of [jurisdiction — fill], and the courts of [jurisdiction — fill] have non-exclusive jurisdiction over any dispute. Before going to court, please raise any concern through our Complaints Code of Practice.
You can reach us by email at support@flinxlayer.com or by post to 110 16th Street, Suite 1460, Denver, CO 80202, USA. For sales enquiries, email hello@flinxlayer.com.